Complaint Redressal Management

Complaints Management Department is responsible to promote transparency, accountability, and stakeholder confidence across its operations. The Department is

headed by the Internal Auditor, who is reporting directly to the CE, ensuring objectivity and independence, while functional heads of the organization serve as permanent members of the Complaints Management Committee to provide cross-functional oversight, investigation and subsequent informed recommendations to the management for decision-making.

The Department operates under clearly defined Terms of Reference (TORs). Through a professional and impartial approach, the Complaints Management team ensures that

complaints and grievances are handled with integrity, fairness, and excellence, reinforcing SPO’s commitment to ethical conduct and continuous improvement.

For Feedback, Suggestions or Complaints please contact at: 051 8736193 – 94, 0331 2123477

Email: complaints@spopk.org

Mailing Address: Building No.1B, Street 26, Sector G9/1

The Corporate Affairs function supports SPO’s institutional governance, regulatory compliance, and external relations. It liaises with government authorities, regulatory bodies, corporate partners, and key stakeholders to strengthen SPO’s credibility and strategic positioning.

It manages legal documentation, contracts, MOUs, and partnership agreements, and supports coordination with the Board of Directors and senior management. The function also contributes to institutional risk management, policy compliance, and reputation protection.

Complaint Redressal Management