Q&A

SPO is a full member of Humanitarian Accountability Partnership (HAP) and has already covered a significant distance towards becoming an accountable organization towards its beneficiaries and donors. The technological experimentation of SPO in the field of Q&A and Complaints Response Mechanisms (CRM), has been acknowledged and appreciated by multiple global bodies including HAP and NDMA. SPO is committed to promote Q&A as a fundamental cross cutting theme of humanitarian responses at national and grassroots levels.

• Beneficiary Communications System
• Standard Operating Procedures of BCS